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Navigating disability services can feel overwhelming. This FAQ offers clear answers about our case management program, which supports individuals and families with guidance, advocacy, and personalized care for greater independence.

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1. What kind of documentation do I need to bring to our meeting?

Please bring a copy of your ID. Additional documentation may be required based on program interests. Reach out to your case manager after an initial meeting for further details.

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2. Does my loved one need a POA or ROI to meet with a Case Manager?

Yes, if you’re loved one is unable to communicate with a Case Manager a POA or ROI is required. Please feel to reach out to your case manager to request a ROI if needed.
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3. What are the eligibility requirements for SNAP?

Please find eligibility requirements here: SNAP Food Benefits | Texas Healthand Human Services
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4. What are the eligibility requirements for Medicaid?

Please find eligibility requirements here: Medicaid and CHIP | Texas Health and Human Services
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5. What are the eligibility requirements for SSI/SSDI?

Please find eligibility requirements here: Supplemental Security Income (SSI) & SSA Disability (SSDI)
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6. What is a Medicaid Waiver?

There are several Medicaid Waiver Programs in Texas. Each have their own eligibility and application process. Learn more here: Waivers | Texas Health and Human Services
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7. How do I get my loved one on a Medicaid Waiver list?

There are three main ways to get on the Texas Medicaid Waiver list:

• Contact your Local IDD Authority (LIDDA)
• Contact a local waiver services provider
• Call the Medicaid Hotline: 1-800-252-8263.  
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8. Is there a fee for services?

Currently there is not, however we anticipate to begin applying a fee at a later date on a sliding scale.
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9. When can I expect to hear back from the case manager?

Within 48 hours of Request for services received.
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10. How soon can I anticipate meeting with a case manager?

Scheduling can be done within a 1–2-week period depending on scheduling availability.

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